Things That Your Competitors Can Teach You About Brand Management

In Zimbabwe there are reasons why people call every soft drink Coca Cola or almost every type of toothpaste Colgate.  One of the main reasons is that branding happens in the mind for the consumer as opposed to on the billboards like most local companies have come to think.  As I walk or drive through [...]

By |2021-07-15T01:56:38+02:00May 27th, 2015|Categories: Branding, Customer Services, Management, Marketing, Research, Strategy|0 Comments

5 Key Determinants Of Good Customer Service

I have been in quite a number of situations where I have received average to poor customer service.  Not to sound negative but I have received good customer service on a very few occasions.  Unlike most people who have a go at an agent for bad service I usually just try to get what I [...]

By |2021-07-15T01:52:30+02:00May 18th, 2015|Categories: Customer Services, Human Resources, Management, Strategy|0 Comments

Why Vendors Are Sometimes ‘Better’ Than Employees

Have you ever seen a vendor in action?  The way they call out telling people what they are selling, the way that they are so persistent when they get a lead and the way that they are friendly to everyone that passes by.  You would think that they have degrees in business judging by the [...]

By |2021-07-15T01:48:58+02:00April 2nd, 2015|Categories: Customer Services, Human Resources, Management, Uncategorized|0 Comments

Slack On The Job and Fail As An Entreprenuer

Have you ever wondered why street vendors and the likes seem to put a whole lot more effort into their work when compared to people who work in the offices?  One of the reasons is that the street vendors know that every action that they make affects their pocket directly, a key aspect of entrepreneurism.  [...]

By |2018-01-11T21:38:40+02:00March 25th, 2015|Categories: Management, Strategy|0 Comments

How to recruit the right people.

Hello people! I hope that you had a great weekend and that you are looking forward to having a productive week.  I was thinking about recruitment matters and I thought that I would share with you my thoughts on a topic that I am very interested in which is how to hire employees.  It is [...]

By |2021-07-15T01:34:41+02:00March 23rd, 2015|Categories: Human Resources, Management, Strategy|0 Comments

When Micromanagement Becomes Necessary

According to Wikipedia, Micromanagement is defined as a business style whereby a manager closely observes or controls the work of subordinates or employees.  The definition goes on to state that being a micromanaging boss generally has negative connotations.  This is probably because employees will get demoralised by having a micromanaging boss looking over their shoulder all [...]

By |2021-07-15T01:31:32+02:00March 21st, 2015|Categories: Management, Opinion, Strategy|0 Comments
Go to Top