Plexsociety2018-01-10T23:54:15+02:00

A List Of Huge Companies That Failed In Zimbabwe

Hello, let us start the article with an appetizer.  Find below a list of huge companies that failed in Zimbabwe. List of Huge Companies That Failed in Zimbabwe Air Zimbabwe; Aman Investments; Apex Corporation; Asmara [...]

By |August 12th, 2015|Categories: Branding, Customer Services, Management, Marketing, Research, Strategy|32 Comments

Customer Service – America Vs Zimbabwe! A Real Life Example

Hello people! I hope I find you well.  Many a time I hear customers complaining about poor customer service in Zimbabwean stores or by Zimbabwean firms.  One thing that I have seen happening a lot [...]

By |July 27th, 2015|Categories: Customer Services, Opinion|Tags: , , |12 Comments

Do You Conduct Value Chain Analysis? (Part A)

To better understand the activities through which a firm develops a competitive advantage and creates shareholder value, it is useful to separate the business system into a series of value-generating activities referred to as the Value [...]

By |June 10th, 2015|Categories: Management, Strategy, Uncategorized|6 Comments

Things That Your Competitors Can Teach You About Brand Management

In Zimbabwe there are reasons why people call every soft drink Coca Cola or almost every type of toothpaste Colgate.  One of the main reasons is that branding happens in the mind for the consumer [...]

By |May 27th, 2015|Categories: Branding, Customer Services, Management, Marketing, Research, Strategy|0 Comments

5 Key Determinants Of Good Customer Service

I have been in quite a number of situations where I have received average to poor customer service.  Not to sound negative but I have received good customer service on a very few occasions.  Unlike [...]

By |May 18th, 2015|Categories: Customer Services, Human Resources, Management, Strategy|0 Comments

Why Cause Related Marketing Strategies Are Not Popular In Zimbabwe

There have been some good cause related marketing strategies that I have seen in my time.  Like the one by Tom’s shoes were they encouraged customers to help them give 30000 shoes to children in [...]

Why Vendors Are Sometimes ‘Better’ Than Employees

Have you ever seen a vendor in action?  The way they call out telling people what they are selling, the way that they are so persistent when they get a lead and the way that [...]

By |April 2nd, 2015|Categories: Customer Services, Human Resources, Management, Uncategorized|0 Comments
 
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